FAQs Archive - Tidy Upped House Cleaning

Q: How Do I Determine The Answer To "How Often Do You Clean"?

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

Q: What Can I Expect When I Add Organization To My Booking?

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

Q: What If My Home Requires More Time Than What It Was Booked For?

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

Q: What If My Chosen Service Is not Completed In Time?

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

Q: Am I Charged Upon Booking?

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

Q: What If I’m Not Satisfied With My Cleaning After They Leave?

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Q: What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

Q: Do You Clean If People Smoke Indoors?

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.