Cancellation and rescheduling.
Plans change. The amount of notice determines whether a cancellation is refunded, credited, or charged.
At least 48 hours before the appointment
If you cancel before the 48-hour window, you are eligible for an immediate full refund.
Between 24 and 48 hours before the appointment
If you cancel within 48 hours but with at least 24 hours’ notice, the amount paid is eligible for a cleaning credit applied to your account. The credit can be used toward a future cleaning.
Less than 24 hours before the appointment
Cancellations made with less than 24 hours’ notice—including same-day cancellations—are charged in full and are nonrefundable. The reserved appointment time may not be available to another client on short notice.
Need to change an appointment?
Contact Tidy Upped as soon as possible at (469) 663-8836. We will confirm the notice window and the available next steps for your booking.
Do your plans need to change?
Reach out as early as possible so we can give you the clearest options.